Audit Checks
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Free Front Desk Audit
See where your trade business is losing jobs.
The Free Front Desk Audit is a no-cost, practical review of how your calls, quote requests, and follow-up get handled today, and shows where good jobs may be slipping through.
Not shared leads. Not just ads. Not another app. A managed front desk built for trade businesses.
Fig. — the audit checklist
What the audit actually checks.
Five places trade businesses most often lose good jobs, walked through one by one.
- 01
Calls
What happens when the phone rings and you can't get to it. Whether missed calls get a reply, or just a voicemail nobody checks.
- 02
Forms
Whether your website turns a quote request into a clear, useful enquiry, or an email that sits unread instead.
- 03
Response speed
How long a customer waits to hear back, on the phone, by text, or through a form, and whether that changes when you're flat out.
- 04
Quote follow-up
Whether the quote you sent last week gets chased properly, or quietly goes cold in your sent folder.
- 05
Pipeline visibility
Whether you can see every open enquiry and what needs action today, or it's all sitting in your head.
Audit report
After the audit
What you walk away with.
No 40-page theory document. A short, plain-English readout you can act on the same week.
- 01
What's working
The parts of your enquiry process that are already solid, so you know what not to touch.
- 02
Where it's leaking
The specific points where calls, forms, or quotes are most likely falling through.
- 03
What to fix first
A short, ordered list of the highest-priority fixes, not a report you'll never get through.
- 04
Whether a system makes sense
An honest recommendation, including the package that would fit, or a straight answer if now isn't the time.
There's no cost, no pressure, and no lock-in. If a front-desk system doesn't make sense for your business yet, we'll say so.
Book your audit
Book your Free Front Desk Audit.
Pick a time that works for you. We'll review your calls, forms, and follow-up process, and show you where jobs may be slipping through — no obligation, no lock-in.
Calendar not loading? Call or text +64 21 255 0493 and we'll book the audit for you.
Prefer to talk first?
Ask a quick question
Ask about pricing, what the audit covers, or how the front desk works, before you book.
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Fig. — who you are actually dealing with
A small New Zealand outfit with a long IT background.
No testimonials yet, because we are not going to write our own. What we can tell you is who is behind this and what they have actually done.
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A registered business, in two countries
Registered in New Zealand as The AI and Automation Agency LTD, and in the United States as Altcutm LLC. Both are on the public registers if you want to check before you talk to anyone.
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Thirty years in IT
Infrastructure, security and systems, since well before any of this was called a front desk. The reason that matters to you is uptime: the thing catching your enquiries is built by someone who has spent three decades on systems that are not allowed to fall over.
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CompTIA Linux+ certified
Plus ongoing training in Linux administration, networking and IT security. One named certification from a recognised body, rather than a long list — you can look up what it takes.
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GoHighLevel award winner
A gold-tier award in 2025 for the scale of client systems built and managed one-to-one. Thousands of client accounts set up and run over the years.
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Verified team members
We work with a small team of assistants, and each one is verified for the specific work they do before they touch a client account — not certified in the abstract, checked on the actual job.
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We train other people in this work
Alongside running front desks, we run a training operation teaching these systems to people who do this for a living. It is a fair test of whether you actually know something.
One thing worth being straight about: these are IT and systems credentials, not trade qualifications. You know your trade better than we ever will. What we know is the systems that stop enquiries going missing while you are on the tools.
FAQ
Audit questions
FAQ. 01 Is this just lead generation?
No. The core system is about handling the enquiries you already get, and most businesses find more work there than they expected. We do run paid campaigns as a separate service, but only once the front desk is in place to catch what they bring in.
FAQ. 02 Will a machine be talking to my customers?
Not in an open-ended way, and never off its own bat. The system runs on approved texts, emails, forms, missed-call replies and follow-up — every message worded and signed off by you in advance. Optional phone answering, if you add it, works from a script you write, with clear rules for what gets handed straight to you. Nothing improvises and nothing makes a decision you have not approved.
FAQ. 03 Can you guarantee more jobs?
No. We guarantee the agreed system gets built, tested, launched, and fixed if a proposal-listed part is not working. We do not guarantee exact job numbers, revenue, or what customers decide to do.
FAQ. 04 What do you need from me?
Business details, services, service areas, access, approved messages, and timely feedback during setup.
Free Front Desk Audit
Ready to find your leaks?
More booked jobs. Less chasing. No tech headaches. Book your free audit below and we'll map where jobs are slipping. No pressure, no lock-in.
Book a Free Front Desk Audit
Not shared leads. Not just ads. Not another app. A managed front desk built for trade businesses.