Client story — New Zealand
From No Online Presence To Booked Three Months Ahead
A small boutique salon starting from nothing online: no website, no booking system, and every enquiry arriving by phone or message to be handled between clients.
Not shared leads. Not just ads. Not another app. A managed front desk built for trade businesses.
Fig. — what was actually built
A full custom build: a website built for search, enquiry capture, and online booking — a whole front desk where there had not been one.
Fig. — job sheet
The record, in full.
Everything below is exactly what was recorded for this client — the situation, what got installed, and the outcome that was reported. Nothing is extrapolated past what's written here.
Client
Hair By Melissa
Industry
Hair salon — not a trade business
Applies to
New Zealand
01 — Situation
A small boutique salon starting from nothing online: no website, no booking system, and every enquiry arriving by phone or message to be handled between clients.
02 — What was installed
- 01 Website built for search
- 02 Enquiry capture across channels
- 03 Online booking
- 04 After-hours enquiry cover
- 05 Reminders and follow-up
03 — Reported outcome
The diary now runs about three months ahead, and enquiries are captured and booked without interrupting a client in the chair.
Reported by the client. A boutique salon with one chair fills differently from a trade business with vans on the road, and a business starting from no online presence has the most obvious room to gain. Results depend on demand, capacity and market.
What this shows
One business’s result. Not a preview of your numbers.
This is one real business running the same process every client gets: Capture → Respond → Qualify → Book → Follow Up. It shows how the system handles enquiries from first contact to a tracked next step — it doesn't predict what will happen in your business. Your results depend on your market, your services, your response speed, and your follow-through, the same as anyone's.
- 01 Capture
- 02 Respond
- 03 Qualify
- 04 Book
- 05 Follow Up
Before you read this as a promise
One client's reported result. Not a guarantee for your business.
Tradie Front Desk helps improve enquiry capture, response, follow-up, and organisation. Results depend on your market, services, pricing, availability, reputation, customer demand, ad budget, and how quickly your team responds to opportunities. We do not guarantee exact job numbers, revenue, profit, rankings, leads, bookings, or reviews.
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Not shared leads. Not just ads. Not another app. A managed front desk built for trade businesses.